Live Chat Support
Trained agents answer your website and in-app chats in real time, in your brand voice.
Learn more →Data-Driven Customer Support
Outsourced Chat Customer Support for Growing Businesses
Chat Core Solutions provides trained live chat agents who answer your customers in real time, backed by CRM, quality assurance and support analytics. We are a US-registered company with 8 years of experience and 1000+ active customer support agents.
What is outsourced chat customer support?
Outsourced chat customer support is a service in which a specialist company supplies, trains and manages the agents who answer your customers’ chat conversations, while you keep control of policies, tools and data.
Instead of hiring and scheduling an in-house chat team, you agree on coverage hours, playbooks and quality targets with a partner. The partner handles recruiting, training, workforce planning, quality reviews and reporting. Read the full guide: what is outsourced live chat support.
Which chat support services do we offer?
Each service can run on its own or as part of a single managed support programme.
24/7 Customer Support
Round-the-clock chat coverage across time zones, weekends and holidays.
Learn more →Ecommerce Chat Support
Chat agents who answer product questions, recover carts and resolve order issues.
Learn more →SaaS & Technical Chat Support
Tier 1 technical chat support for software products, with clean escalation to your engineers.
Learn more →CRM & Help Desk Management
We keep your CRM and help desk clean, tagged and organised so data stays usable.
Learn more →Customer Support Analytics
Reporting on volume, speed, quality and contact reasons, turned into clear actions.
Learn more →Why choose Chat Core Solutions?
- 1000+active customer support agents, so capacity can grow with your volume.
- 8 yearsof experience delivering customer support.
- US-registeredcompany you can contract with directly.
- Data-drivenrobust technology, CRM and analytics behind every team.
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How does our chat support process work?
Discovery
We review your chat volume, coverage hours, tools and goals.
Onboarding and training
We build playbooks, macros and escalation paths with you, then train agents on your products.
Launch and quality assurance
Agents go live in your tools. Conversations are reviewed against an agreed quality scorecard.
Reporting and improvement
You receive reports on speed, resolution, satisfaction and contact reasons, with recommended actions.
Which industries do we support?
Our chat agents support ecommerce, SaaS, travel, fintech and healthcare administration businesses, adapting playbooks to each sector’s customers and rules.
Learn more in our knowledge hub
In-house vs outsourced chat support
The cost components and trade-offs of each model.
Key chat support KPIs
Definitions and formulas for FRT, CSAT, resolution rate and more.
Choosing a chat support partner
A practical checklist for evaluating vendors.
Frequently asked questions
What is outsourced chat customer support?
Outsourced chat customer support is a service in which an external team of trained agents answers your customers’ live chat and messaging conversations on your behalf, using your tools, policies and brand voice.
Who is Chat Core Solutions?
Chat Core Solutions is a US-registered company with 8 years of experience in customer support and 1000+ active customer support agents, supported by CRM, analytics and quality technology.
Which businesses do you support?
We support businesses that sell or serve customers online, including ecommerce, SaaS, travel, fintech and non-clinical healthcare administration.
Do your agents work in our existing tools?
Yes. Agents work inside your chat platform, help desk and CRM, so customer data and conversation history stay in your systems.
Which language do you support?
We provide chat customer support in English.
How do I get a quote?
Send us your expected chat volume, coverage hours and tools through the contact page or by email at hello@chatcoresol.com, and we will reply with next steps.
Ready to scale your chat support?
Tell us about your chat volume, hours and tools. We will reply by email with next steps.